All orders are carefully inspected, hand-packed, and processed within 1–2 weeks from our studio in Hue, Vietnam. Once your package has been dispatched, you will receive an email notification containing your order details and tracking information.

WORLDWIDE SHIPPING & TRANSIT TIMES

• We ship worldwide from Vietnam.
• Estimated Transit Times: International orders typically take 2 to 4 weeks to reach their destination, depending on local postal services and customs clearance.
• Tracking: All fine art prints and original paintings include end-to-end tracking so you can follow your package’s journey.

CUSTOMS, IMPORT TAXES & DUTIES

• International orders may be subject to import taxes, VAT, or customs fees levied by the destination country.
• Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays caused by local customs inspections.

PACKAGING STANDARDS

• FINE ART PRINTS: Rolled carefully in protective acid-free sleeves and shipped in thick, heavy-duty mailing tubes to ensure maximum protection. Multiple prints in one order will be packaged together.
• ORIGINAL ARTWORKS (OIL / WATERCOLOR): Custom-packaged with multi-layer protective padding and double-walled rigid boxes to guarantee safe international transport.

RETURN & CANCELLATION POLICY

• Due to the delicate nature of original artworks and limited edition prints, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed.
• DAMAGED ORDERS: If your artwork arrives damaged during transit, please contact us within 48 hours of delivery at [email protected] with clear photos of the damaged item and packaging. We will work with you immediately to resolve the issue.

ADDRESS VERIFICATION & ORDER COMBINATION

• SHIPPING ADDRESS: Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for lost or misdirected packages due to inaccurate address details. Refused or unclaimed shipments will not be eligible for a refund.
• COMBINING ORDERS: If you have placed multiple separate orders and wish to combine shipping, please contact us immediately at [email protected] with your order numbers before dispatch.